MIDALAXY LABS
Where moonshots
get stress-tested
Everything we sell was an experiment first. Labs is where we push latency, accuracy and scale past what clients ask for — so the numbers on our case studies keep moving.
Midalaxy Labs is the R&D behind the production numbers — voice-pipeline latency work, clinical imaging models, retrieval evaluation and agentic orchestration. Everything here traces to shipped work rather than to a roadmap.
- Voice-pipeline latency: sub-500ms end to end, measured per turn
- Clinical imaging: U-Net segmentation validated against local data
- Retrieval evaluation: held-out question sets run on every change
- Agentic orchestration: scoped tool access with an audit trail
- Every thread traces to shipped work rather than a roadmap
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Open research threads
Voice latency engineering
Shaving the STT→LLM→TTS round trip below 500ms at 10,000+ concurrent calls — turn-taking, barge-in handling and provider failover under load.
Clinical imaging models
CT analysis pipelines at >0.85 Dice with role-based clinical workflows — the engineering behind an 85% reporting-time reduction in the NHS ecosystem.
Retrieval that answers
RAG evaluation harnesses: chunking strategies, rerankers and sub-50ms vector search measured against real support transcripts, not benchmarks alone.
Agentic orchestration
Decision loops that survive production: tool-calling agents with post-call automation, escalation paths and audit trails across 11 pipeline types.
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Frequently asked questions
What is Midalaxy Labs?
The research side: the experiments that establish whether something is viable before a client pays for it. Sub-500ms voice pipelines and retrieval evaluation harnesses both started here.
Can we access this research?
The findings inform what we build and what we tell you is not worth building. Where work is publishable we publish it, including the negative results — those are usually the more useful half.
Is this speculative or in production?
Every thread traces to shipped work. We do not list capabilities we have only read about, which is the reason this page is shorter than it could be.